Privacy Policy

Our Commitment to Your Privacy

DeGasperi & Son Plumbing & Heating ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or use our services.

This Privacy Policy was last reviewed and updated on December 1, 2025.

Information We Collect

Information You Provide to Us

When you contact us through our website or request services, we may collect:

Contact Information: Name, phone number, email address, and mailing address
Service Details: Information about your plumbing or heating needs, property details, and service history
Payment Information: Billing address and payment details when you purchase services
Communication Records: Records of your communications with us, including emails, phone calls, and text messages

Information Collected Automatically

When you visit our website, we automatically collect:

Device Information: IP address, browser type, operating system, and device identifiers
Usage Data: Pages visited, time spent on pages, links clicked, and referring website
Location Data: General geographic location based on IP address
Cookies and Similar Technologies: Small data files stored on your device (see Cookies section below)

How We Use Your Information

We use the information we collect to:

Provide Services: Schedule appointments, perform plumbing and heating services, and communicate about your service requests
Customer Support: Respond to your questions, resolve issues, and provide customer service
Billing and Payments: Process payments and maintain billing records
Improve Our Services: Analyze website usage to improve our site functionality and user experience
Marketing Communications: Send you information about our services, promotions, and updates (you can opt out at any time)
Legal Compliance: Comply with applicable laws, regulations, and legal processes

How We Share Your Information

We do not sell your personal information. We may share your information with:

Service Providers: Third-party companies that help us operate our business, including:

Payment processors
Email service providers
Website hosting services
Analytics providers (Google Analytics)
Scheduling and CRM software

Legal Requirements: We may disclose information when required by law, such as:

In response to subpoenas or court orders
To protect our rights or property
To prevent fraud or illegal activity
To protect the safety of our customers or employees

Business Transfers: If we merge with or are acquired by another company, your information may be transferred as part of that transaction.

Cookies and Tracking Technologies

We use cookies and similar technologies to:

Remember your preferences and settings
Understand how you use our website
Improve website performance and user experience
Deliver relevant content and advertisements

Types of Cookies We Use:

Essential Cookies: Necessary for the website to function properly
Analytics Cookies: Help us understand how visitors use our site (Google Analytics)
Marketing Cookies: Track your activity to deliver relevant advertisements

Your Cookie Choices:

You can control cookies through your browser settings. Note that disabling cookies may affect website functionality. Most browsers allow you to:

View and delete existing cookies
Block cookies from specific sites
Block all cookies
Delete all cookies when you close your browser

To opt out of Google Analytics, visit: https://tools.google.com/dlpage/gaoptout

Your Privacy Rights

Depending on your location, you may have the following rights:

Access: Request a copy of the personal information we hold about you

Correction: Request that we correct inaccurate or incomplete information

Deletion: Request that we delete your personal information (subject to legal obligations)

Opt-Out: Unsubscribe from marketing communications at any time

Do Not Sell: We do not sell personal information (California residents)

Data Portability: Receive your data in a portable format (where applicable)

To exercise these rights, contact us using the information below.

Data Security

We implement reasonable security measures to protect your information from unauthorized access, disclosure, alteration, or destruction. These include:

Secure servers and encrypted data transmission
Limited employee access to personal information
Regular security audits and updates
Secure payment processing systems

However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as necessary to:

Provide services you've requested
Comply with legal obligations (typically 7 years for tax and business records)
Resolve disputes and enforce our agreements
Maintain business records for operational purposes

When information is no longer needed, we securely delete or anonymize it.

Children's Privacy

Our website and services are not directed to children under 13. We do not knowingly collect information from children. If you believe we have collected information from a child, please contact us immediately.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any information.

California Privacy Rights

California residents have additional rights under the California Consumer Privacy Act (CCPA):

Right to know what personal information we collect, use, and share
Right to delete personal information (with certain exceptions)
Right to opt-out of the sale of personal information (we do not sell information)
Right to non-discrimination for exercising CCPA rights

To exercise these rights, contact us at the information below.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will post the updated policy on this page with a new "Last Updated" date. Continued use of our website after changes constitutes acceptance of the updated policy.

Contact Us

If you have questions about this Privacy Policy or want to exercise your privacy rights, please contact us:

We will respond to your inquiry within 5 business days.